Privacy Policy

ERMINA (Extra Virgin Olive Oil) Pty Ltd

1. Introduction

ERMINA (Extra Virgin Olive Oil) Pty Ltd (“ERMINA”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and services, you agree to the terms of this Privacy Policy.

2. Company Information

ERMINA (Extra Virgin Olive Oil) Pty Ltd
TFN: 242 326 098
ABN: 14 691 647 159
ACN: 691 647 159

Address:
37 Nicole Street, Morayfield QLD 4506
Queensland, Australia

Email: info@ermina.com.au
Phone: +61 457 453 497

3. What Personal Information We Collect

We may collect the following types of personal information:

a. Information you provide directly

• Full name

• Email address

• Phone number

• Delivery and billing address

• Business details (for wholesale or HoReCa inquiries)

• Any information submitted via contact forms

b. Automatically collected information

• IP address

• Browser type and device information

• Pages visited and time spent on our website

• Cookies and tracking data

c. Transaction information

• Order details

• Payment confirmation (processed securely via third-party providers – we do not store full payment details)

4. How We Use Your Information

We collect and use your personal information to:

• Process and deliver orders

• Respond to inquiries and customer support requests

• Manage wholesale and business relationships

• Improve our website and services

• Send updates, offers, or marketing communications (only if you opt-in)

• Comply with legal obligations

5. Disclosure of Personal Information

We may share your personal information with:

• Payment processors (e.g. Stripe, Wix Payments)

• Shipping and logistics providers

• IT and website service providers

• Marketing and analytics platforms

• Legal or regulatory authorities when required

We do not sell your personal information to third parties.

6. International Data Transfers

As ERMINA operates in Australia and New Zealand and may serve international customers, your data may be stored or processed outside Australia.

We take reasonable steps to ensure that any overseas recipients comply with applicable privacy laws and provide adequate data protection.

7. Cookies & Tracking Technologies

Our website uses cookies to:

• Enhance user experience

• Analyse website traffic

• Support marketing and advertising

You can manage or disable cookies through your browser settings.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access

• Loss or misuse

• Disclosure or alteration

However, no system is completely secure, and we cannot guarantee absolute security.

9. Access and Correction

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or outdated information

To do so, please contact us at:
info@ermina.com.au

10. Marketing Communications

If you subscribe to our communications, we may send you updates about:

• New products

• Offers

• Brand news

You can unsubscribe at any time via the link in our emails.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

12. Retention of Data

We retain personal information only for as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: info@ermina.com.au
Address:
37 Nicole Street
Morayfield QLD 4506
Queensland, Australia